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Lost/stolen

Once you realize an item has been lost or stolen, please follow these instructions immediately.

 

What to do if:

 

My Credit Card is Lost/Stolen:

 

Call 1-800-808-7230 to report the card lost or stolen.

 

My Debit Card is Lost/Stolen:

 

Call 1-800-322-4058 to report the card lost or stolen.

 

My Checks are Lost/Stolen:

 

Call 925-825-0900 to report the checks lost or stolen and place a stop on the range of checks stolen to ensure they will not be able to clear your account in the future.

 

My HomeBranch Passcode is Lost/Stolen:

 

Log in to HomeBranch, click on the User Services Tab and click on the Change Passcode link.  Reset the passcode. If you are unable to log in with your current passcode, please contact CD Federal at 925-825-0900.

We recommend that you do not write your password down to avoid the password being compromised.  Please do not reveal your password to anyone that you have not authorized to do transactions on your account.

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